Return Policy
Last updated: July 15, 2026
At Fastener Express Inc., we stand behind every product we sell. If something isn't right with your order, we're here to make it right. Please review the following return guidelines carefully before initiating a return.
14-Day Window
Returns accepted within 14 days of delivery
RMA Required
Contact us for a Return Merchandise Authorization
Original Condition
Items must be unused and in original packaging
Eligible for Return
- Unused, resalable fasteners and components in their original, unopened packaging, returned within 14 days of delivery.
- Incorrect or wrong-item shipments caused by Fastener Express (we cover return shipping).
- Defective or damaged products received upon delivery — report within 48 hours of receipt.
- Factory-sealed tooling and nailer/stapler units that have not been opened or used.
- Orders cancelled before shipment (subject to a full refund with no fees).
Non-Returnable Items
- Custom-cut, special-order, or made-to-specification products.
- Opened or used fasteners, collated strips, or bulk packaging that has been broken.
- Tools, nailers, or staplers that show signs of use, fuel cell insertion, or wear.
- Electrical components, batteries, and fuel cells that have been removed from packaging.
- Clearance or closeout items marked "Final Sale" at the time of purchase.
How to Initiate a Return
Contact Us
Call (952) 469-2943 or email fastenerexpress@frontiernet.net with your order number and reason for return.
Receive Your RMA
We'll issue a Return Merchandise Authorization (RMA) number with detailed shipping instructions. Do not ship items back without an RMA.
Package & Ship
Pack items securely in original packaging if possible. Write the RMA number clearly on the outside of the box and ship to the address provided in your RMA email.
Refund Processed
Once we receive and inspect your return, a refund is issued to your original payment method within 5–7 business days.
Restocking Fees
- 15% restocking fee on standard stock items returned in resalable condition.
- 25% restocking fee on special-order or non-stock items.
- No restocking fee for incorrect or defective items shipped by Fastener Express.
Return Shipping
- Customer is responsible for return shipping on standard returns.
- We provide a prepaid return label for incorrect or defective items at no cost.
- Original shipping charges are non-refundable unless the return is our error.
Damaged or Defective Items
If your order arrives damaged or with a manufacturer defect, please contact us within 48 hours of delivery. We'll arrange a replacement or full refund — including return shipping — at no cost to you. Please have your order number and photos of the damage ready when you call.